Tealuxe

Tea for all

FAQ

Helpful Hints!

 Can't find the product you're looking for? Try the website's powerful and easy to use search feature! Try some of these helpful general searches.

  • An ingredient such as: apple
  • A region such as: China
  • A type such as: Oolong
  • Use the filters, via the drop down menus, to narrow your search by Category or Name etc.


Tealuxe Frequently Asked Questions


1. The website is misaligned and/or interacting with the website is not working.


Make sure you have the latest version of your browser. Go to the website of the company that produced your browser and make sure you are running the latest version. You can find the version of your browser by clicking on "Help" then "About browser_name".


2. How do I change my password?

You may change your password at any time if you click "Register" once you are logged in.

3. How do I retrieve my user name or password?

Click 'Register' and then click 'Forgot your Username' or 'Forgot your Password'.
Note; Your email address will work as your user name.
At the bottom of the next page enter your email address, the captcha security information, then click submit.
For passwords a verification code will be sent to your email address.  Retrieve the email and copy the verification code. At the bottom of the page enter your email address and paste the verification code you copied before in the verification code field then click submit.  If all is correct a page will load where you will be asked to enter a new password.  Enter it and then click submit. You can now log into the site.


4. Free Shipping over $50

This offer includes sale and nonsale items. The sale price will be applicable towards the free shipping, not the original price.

Free shipping is in the amunt of $5.95 which will be subtracted from the subtotal amount at the end of the transaction.

You may choose any leve of shipping. The difference in cost will be added to your transaction.

5. Can I use a coupon on top of the Free Shipping offer?

Yes! You may still use a coupon and receive the free shipping offer. The coupon will be calculated on the new subtotal after the free shipping has been deducted.

6. Can I use more than one coupon?

Only one coupon per transaction may used.

Free ground shipping for orders over $50!