Helpful Hints!

Can't find the product you're looking for? Try the website's powerful and easy to use search feature! Try some of these helpful general searches.

  • An ingredient such as: apple
  • A region such as: China
  • A type such as: Oolong
  • Use the filters, via the drop down menus, to narrow your search by Category or Name etc.


Tealuxe Frequently Asked Questions


1. The website is misaligned and/or interacting with the website is not working.


Make sure you have the latest version of your browser. Go to the website of the company that produced your browser and make sure you are running the latest version. You can find the version of your browser by clicking on "Help" then "About browser_name".


2. How do I change my password?

You may change your password at any time if you go into your account settings once you are logged in.

3. How do I retrieve my password?

There are two methods to retrieve your password.

Go to 'My Orders' and then click on 'Forgot Password'.  Enter in your user name and email address.  Please note, if you created a user name for yourself, please enter that as the user name.  If you did not create a user name your email address is your user name.

Both fields must be filled in.  Click submit and a new password will be generated and sent to your email address.  Retrieve the email and log in using the new password.  Make sure to change your password to something you will remember for the future.

When an initial order is placed with Tealuxe, a confirming email is sent to the email address that is supplied by the customer.  This email contains the original password.

4. Free Shipping over $50

This offer includes sale and nonsale items. The sale price will be applicable towards the free shipping, not the original price.

Free shipping is in the amount of $5.95 which will be subtracted from the subtotal amount at the end of the transaction.

You may choose any level of shipping. The difference in cost will be added to your transaction.

5. Can I use a coupon on top of the Free Shipping offer?

Yes! You may still use a coupon and receive the free shipping offer. The coupon will be calculated on the new subtotal after the free shipping has been deducted.

6. Can I use more than one coupon?

Only one coupon per transaction may used.